Company Response on 09/09/2010:
We received a defective part from a manufacturer and when a problem arose with the warranty of that part we issued a full refund to the customer as we stated we would do from the beginning. This person posted negative and untrue reviews on every internet site she could find so the other reviews are actually her same review. We are BBB accredited and operate an honest repair company which is why we issued a full refund. We have no control over a new product that was defective from the manufacturer and clearly any reasonable person would understand and appreciate we issued a full refund. This is clear character defamation.