Crowne Plaza Complaint - I was rejected check-in even I paid and intimidated by front desk manager
SHENZHEN -- I booked Crowne Plaza Hotel Shenzhen for a weekend. I took the children of my sister-in-law who were on summer holiday and wanted to swim in the hotel. The hotel rejected me from check-in because the children did not have IDs. The children, 6 and 10 years old were too young to be issued personal IDs in China. I argued with the front desk manager, who did not carry a name tag and did not give me his name card. I requested him to call my travel agent to explain so that I could get a refund. He did not do that. I asked to speak to his supervisor and he refused. in the whole conversation he was so rude. Then I took his photos and videos and said would complain. Then he said I couldn't go and wanted to detain me. I took the children and tried to get out of the hotel and he tried to block me. There was even physical contact by him. Then when I tried to get refunded from my travel agent, they said the hotel refused to refund my money because of 'no show'. finally I called the general manager who then agreed to refund my money.
I took the children to other hotel around who said there was no need for children to provide IDs!!