Overstock.com Informative - Overstock rips consumers off
SALT LAKE CITY, UTAH -- I use to be one of overstock.com customer service reps. and have been reading the complaints on this site concerning overstock service. Here's the scoop. Overstock CSR's are trained to lie point blank. While I was employed with them I receive numerous complaints from angry customers that received damaged goods, wrong orders or just never got their order period and it had already been paid for. Overstock Customer Service reps work from a totally different state than the warehouse okay. At the time I was employed through them our customer centers were in Wyoming and New Mexico the warehouse however is in Utah. So any complaints we received had to be resolved by filing a grievance form on the computer. Not only that the orders are paid for we then place the order to the warehouse and a lot of the times that order never gets shipped out but hey Overstock has that little problem covered. When the customer calls in to complain they will tell you that yes it has been shipped and that it was UPS's fault or USP's fault when the whole time it was never shipped.
Now a grievance is filed through Overstock and that takes at least if your lucky 72 business hours and you'll be lucky if you see your order at all. As for the orders being shipped to the wrong address well the people at the warehouse itself most of them can't understand or read English are you following me. A lot of times you'll get something damaged or missing a part yeah good luck getting that resolved. Long story short if you don't want to get ripped off stay away from Overstock they lie to get your business, once they've conned you into ordering they could care less about whether you get your merchandise or not and as for their refund policies I had customers that would call me and complain that they had been waiting 6 months for a refund or exchange and had never got it. You're better off staying away from this company. I know people who quit cause of the dishonesty of this company's business practices including myself. Let me make myself clear I am not a disgruntled ex employee by no means I just believe that if you are going to spend your money on something you should get exactly what you ordered as seen on the site not some cheap or damaged version of it. Nor should you be penalized IE restock fees for asking for a refund cause it didn't fit or cause you received damage goods from the warehouse. And in no way should you be lied to when you call into a call center to request as to where your order is or for a refund or anything else.
You are the consumer it's your money an you have a right, to be treated honestly and fairly. That is why I quit this company. Cause in my opinion if Overstock actually cared what people thought or the fact that they lose good customers everyday because of the crap the dish out, they would listen to their customers and do what they had to to make it right . However this not the case with Overstock. They need to change how they operate.
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