Best Buy Complaint - Debit Card Declined????
BLOOMFIELD HILLS, MICHIGAN -- August 28, 2010 - 20:25 pm....
I walk into the Bloomfield Hills, Michigan Best Buy. Headed back to the movie section, per instructions from my spouse, to pick up a few movies to celebrate the Detroit Lions one and only one Win in the preseason game against the Cleveland Browns. (Woopee!!!!)
I get to the horror section, and am being spied from 3 different angles, presumably to see if I am shoplifting anything. When it is apparent there will be no action from this customer tonight, at least 4 sales dudes come up to me and ask me if I need assistance. I politely say "No, thanks, just looking", and each and every one give me the evil eye, as if to insinuate that truly I must be a shoplifting genious just waiting to strike.
Uncomfortable in my forced role-play as shoplifter-in-waiting, I grab three movies and head toward the check-out. I wait in line for a long tine, as there was only one cashier on duty.
The line got longer and longer as well, so there would be more audience for the charade about to begin.
I walk up to the cashier at her prompt.
She asks me if I have a Best Buy Rewards Card, to which I reply 'No' (My Mistake #1). She aks me very politely if I would like to sign up for one. I said 'Shure why not'? (My Mistake #2). She starts typing my info in to the register, mispelling everything until I turn over my wallet with licence. She gets all that typed in 5 minutes later, and the crowd is already fuming (at me, I guess). She has repeated my name aloud in front of the crowd at least a few times while she was typing it all in.
Then, I whip out my debit card to pay for these three movies. The keypad is sticky and I have to clear the pin number entry and try again. She reaches over and presses some button on the keypad and in two seconds declares as loud as the Detroit Lion's game referee 'DECLINED'. Ok, so I am instantly humiliated and in disbelief because I know there is plenty of money in the account, so why is it declined? I say, "If you can hold on, I will run out to my car and get cash.". She looks back at the croud and says "Ok", and the crowd is fuming even louder.
I run out to my car, retrieve the money, and run back in, dropping twenties along the way in my frenzied attempt to not hold up the line anymore. (Now that they all know my name thanks to fog-horn betty at the register).
She is there gossiping about the evil me, first a presumed shoplifter, now a runaway purchaser. I hand her the cash, take my 3 movies and get the hell out of there.
Yet, still I am wondering, why was my card declined, or maybe she fabricated a lie for the amusement of the line people?
I get home, call the bank and at first they don't have any record of a Best Buy transaction at all. Then the bank's customer service say's Oh here it is. Your card was declined due to a wrong pin number entered.....
Then I remember her reaching over the pin pad.......and it all makes sense. Why did she not have me try the card again, or run it as a credit? Why did she reach over and press the keys on the pin pad for me? And what was it that she pressed? Maybe the cancel button or cleared off a pin number or something? And why the continued repeating of my name for the consumption of the line people?
The next day I called the Best Buy store and whined to the head cashier guy and then the manager. My point of whining? Isn't there a policy to retry the card as a debit or credit? Especially when the customer is sure of the bank account amount???? This cashier was the judge, jury and executioner all in one.
And the humiliated (yet totally innocent) customer slinks off feeling 2 millimeters high......
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