Aldi's Grocery Store Gadsden Al Complaint - Customer Service Needs Manners

Review by scrappysmom on 2010-08-29
GADSDEN, ALABAMA -- I used this store for almost a year and bought around $300 a month in groceries here. I shopped here because it 'used" to be cheaper than anyone else in town.

One day I was checking out some lunchmeat (I bought almost 100 packages a month). We were talking about how much my son loved that meat. The cashier said "how can you feed your son that mess. Don't you love him. If you did you would buy him something different". Then she said "you should be ashamed of yourself".

I no longer shop there and would prefer to pay 2 times more to get decent customer service and the new place actually provides the bags. Their job is to JUST check you out..not give parenting advice on what to feed my child.
Comments:18 Replies - Latest reply on 2013-09-01
Posted by Johanna on 2010-08-29:
That was very rude. Did you report them to their manager? I bet that corporate would love to hear about this.
Posted by raven2010 on 2010-08-29:
This sounds like one of my coworkers. She actually attempted to take a soda away from another coworkers teenager, claiming "this isn't good for you, you should not be allowed to drink it".

Some people just cannot help forcing their views on others. They should NEVER be permitted to do this while working.
Posted by Anonymous on 2010-08-29:
Even if I think it, I just keep my mouth shut. Even if I have to bite my tongue! I agree. She was definitely out of line.
Posted by spiderman2 on 2010-08-29:
I wouldn't write the whole store off, but I would definately have a talk with the manager about this clerk.
Posted by V on 2010-08-29:
How rude! I would have most likely resonded with a, "Well, at least I teach my son manners!" and then went to talk to the manager.
Posted by FlShopper on 2010-08-29:
Very rude!! I would've reported it to the manager.
Posted by Anonymous on 2010-08-29:
As a representative of that store, the cashier should NEVER put down or belittle any product that is sold. They directly represent that store and the merchandise that it sells. Keep your opinions to yourself for when you are off the clock. Period.
Posted by Ytropious on 2010-08-29:
Sure, we all know processed lunch meat is terrible, but that clerk should have just thought it, kept her mouth shut, and kept a smile on her face. We're all allowed to pass judgment, but sometimes it's better to keep it inside. I bet she feeds her kids a thing or two that aren't exactly healthy. Who doesn't?
Posted by Anonymous on 2010-08-29:
If your overall experience was good other than this one incident, you should have talked to the manager...it's possible the cashier was just offering some advice and didn't realize she overstepped her boundaries.
Posted by Pepper on 2010-08-29:
i agree, it's not the cashier's business what you buy.
nor her place to lecture.
Posted by Venice09 on 2010-08-29:
Mrs. V, you're a quick thinker! That is a great response. It probably would have shut the cashier up in no time.

Sometimes I think people are too easily insulted. That cashier obviously lacks customer service skills and overall tact. I would never let a comment like that stop me from shopping at a store I liked. I don't even know if I would bother to tell the manager. I'd just try to come up with a good response that would make the cashier feel like a fool. I've learned to take things from where they come. Some people aren't even worth listening to.
Posted by Anonymous on 2010-08-30:
Agreed with everyone else, but 100 packages a month? Isnt that a lot of lunchmeat?
Posted by Johanna on 2010-08-30:
large family, perhaps? That's the only explaination I have for that and spending over $300 a month at Aldi.
Posted by TheChosenOne on 2010-08-30:

Posted by tired of whiners on 2010-08-30:
I love ALDI, and would never let an experience such as this ruin the tremendous savings I get there! You should have told the Manager, so that he/she could have an opportunity to fix the problem. If they don't know there is a problem, they certainly can't resolve the issue.
Posted by TracyH on 2010-09-02:
A formal/informal complaint could still be made directly to the store manager. What's healthy for one person may not be so for another. Anybody intolerant to dairy? See. Don't let that get you down Scrappysmom. You are feeding your child. Some people neglect THAT responsibility. Learn from every judgement placed upon you and never take it as fact until it has been proven.Maybe cashier's inappropriate comment may hold some truth. Research it and then prove her wrong. But if it is true,then consider a change but if you have no other source for shopping than you are doing your best.
Posted by jcarter on 2011-10-28:
I would not give up Aldi's over her lecture.I would also talk to the manager so they can teach her to hold back.Aldi's is a great store and with prices below everyone else I would stay with them.
Posted by Tbyford on 2013-09-01:
If you did not immedietly call a store manager over to report this and have him/her deal with this employee why are you complaining about it online? You are blaming the company for an employees actions. If the store doesnt have a complaint about this individual how can they deal with her?

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