Whirlpool Lousy Customer Service - Yet Another Problem.
Water Filtration Subscription and Correct Part Number - Complaint
This is my second bad experience with customer service and the Whirlpool website discrepancies with their parts list. I now have a parts list that supposedly is the correct one for my refrigerator. I received this today from Judy who responded to my earlier problem with getting the correct part number for a shelf I needed. They have sent me 2 so far and are sending my a third that is not listed as the one I need on the parts list.
I have yet another problem where the website and the parts list are not compatible.
I am attempting to register for a "water filter subscription".....
I am using the paper insert that came with my refrigerator and refers me to www.Whirlpool.com/subscription
I first attempted to use my Model number, but the website states the following:
"We couldn't find the refrigerator model number you entered.
Please double check your model number, or search by refrigerator style."
When I attempt to enroll using the option to select a side-by-side refrigerator and then the illustration that shows where my water filter fits it produces 2 results, neither of which look like the filter I installed.
I now have the parts list that I was sent that states that the Water Filter part number is W10295370 which is different that the two that the website says I should order...so I am totally confused by which part to order...the one recommended on the website ( which cannot find my Model) or this one shown in the parts list which has proven wrong in the past.
I then tried to call the 800-901-2042 number that is also listed on this sheet as the number to call to "join our subscription service to ensure cleaner, fresher drinking water and ice from your Whirlpool Refrigerator" and you will "Even pay the Shipping Charges" to enroll. I spoke with Pam who asked for the part number I needed to order. I explained that I was trying to enroll in the Water Filter Subscription that that the website and parts order paperwork refer to two different part numbers.......
Not only did she not offer to enroll me, but offered no assistance other than referring me back to the website....which is WRONG!!!
The paperwork that is provided along with the refrigerator specifically states that I can call this number to enroll.....I guess someone should tell the customer service reps that this is a service that they offer.
I am completely at a loss as to how to proceed.