Bally Total Fitness Complaint - Worst Company - Customer Service
NEW JERSEY -- I signed a 3 yrs contract with Bally's club. After my contact was up 6 months ago I wanted to continue going to the gym. I was told not to worry about any contract just pay as I go, come find to find I could not attend the club as the info give was incorrect. I was told by one of the club to contact the corporate dept and discussed my concerns. I called Bally's for days, weeks, months and no one can resolve my problems. I called back the club and they were willing to give me a plan that would cost me 20.33 per month but in order for me to get that I would have to pay an activation fee in the amount of 48.00 which I refused. The club mentioned that they could not waived the 48.00 only corporate is allow so I called corporate and they can't do anything about the 48.00. I've never come across any company is my life this complicated, no one seem to know there right from left. I would never recommend my worst enemy to Bally's. You spend hours and hours and the phone and when you do get someone on the line he or she cannot give you the help needed.
This is the worst: my sister added me to her account 3 weeks ago....they had my name is the system as John ......they withdrawn money from my account and still haven't fix the issue as of date.