WMPH VACATION Complaint - FAILED TO GIVE PROPER DOCUMENTATION INFORMATION.

Review by sloncken on 2010-08-30
DEL RAY BEACH, FLORIDA -- MY DEALINGS WITH WMPH VACATIONS WERE AWFUL. WHEN WE GOT TO THE CRUISE TERMINAL WE COULD NOT BOARD SHIP BECAUSE WE DID NOT HAVE A BIRTH CERTIFICATE. WE WERE TOLD WE ONLY NEEDED A PHOTO ID. NO MENTION OF A BC IN THE DOCUMENTS. I AM STILL TRYING TO GET COMPENSATED AND THEY ARE REFUSING. WE HAD TO GET LEGAL REPRESENTATION. I DISCOURAGE ANYONE TO DO BUSINESS WITH THIS COMPANY DUE TO POOR TRAINING OF THERE PERSONNEL.
Comments:1 Replies - Latest reply on 2010-08-30
Posted by Anonymous on 2010-08-30:
Umm not to be the negative nilly, but its your responsibility to be sure you have all proper documentation before boarding. Its common sense. Didn't you bother to double check before leaving?

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