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National Tire & Battery (NTB) in Raymore, MO Complaint - NTB ruined my expensive tire because they don't know how to put on a patch.

Review by ginnyp on 2010-08-30
RAYMORE, MO -- We normally take tires that need a patch to a “mom & pop” tire store, but I came home from work around 6 PM with a flat tire and they had just closed. Needed the car the next day (and didn’t want to drive on the “rubber band” spare), so decided to take the tire to a fairly new NTB in the area. The nail was right in the middle of the tread – easy place to fix. Their fee was over double what the “mom & pop” store charges, but considering the late hour, went along with it. WRONG!!!

About two weeks later, the tire is losing air. Assuming it’s probably something else (and knowing NTB doesn’t guarantee their tire repair, anyway), took it to the “mom & pop” place. Come to find out, NTB RUINED a $280+ Goodyear tire that still had 10,000 miles left in the tread life because they don’t know how to put on a patch. When a tire is prepped for a patch (normally), they “rough-up” the area where the patch will be placed so it will stick good. NTB roughed it up until they ground down into the CORE of the tire! The “mom & pop” place tried to put on two patches, but there was too much core gone in that area, and neither patch would hold air. They said the tire is “done.” (They didn’t even charge for their efforts!)

Don’t go to NTB. All they have working there is a bunch of kids that don’t know anything (or care) and managers that don’t know anything and don’t care!!! (If you’re from the Raymore-Belton area, the “mom & pop” place is Harmon Tire in Raymore – good people!!!)
Comments:5 Replies - Latest reply on 2010-08-30
Posted by rockfishing on 2010-08-30:
You can also buy a do it yourself kit from Pep Boys or Autozone.
Posted by Skye on 2010-08-30:
Good review op. You should write a nice complimentary review about the mom and pop place you highly recommend.
Posted by Anonymous on 2010-08-30:
That is so unfortunate.
Did the OP take the tire back to NTB?
Posted by Anonymous on 2010-08-30:
oh I CERTAINLY would have taken the tire back to NTB and showed them what they did!
Posted by biomajor on 2010-08-30:
My daughter needed brakes. She is 18 years old. She went to NTB because she had a coupon. Their estimate was $680. She took it to Midas and they said she only needed the front pads. It was only $90 to do them. We have 6 cars and the kids drive beaters and see a lot of shop time. They could have had a good customer!!

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