City furniture Complaint - Terrible Customer Service and Sales Tactics
6701 N HIATUS ROAD, FLORIDA -- We went to City Furniture on Aug 28, 2010. We were interested in the Drake Bedroom Set. We spoke with Mr. Andrew Wedderburn who was our Sales Rep. We were very specific that we wanted the same color of the bedroom set that was on the floor display. It was a light brown color set. When the furniture arrived the Delivery People were very nice. Not only did we receive the wrong color bedroom set ( it was very dark brown) but City Furniture warehouse set the wrong bed-rails. We had to wait 6 hours for them to deliver the bedroom set. And then they were still 15 min late after we waited. We never received a call from the delivery drivers, a call that was supposed to be several hours ahead of delivery that day. We had to call City Furniture ourselves to see what is happening to our delivery. When they finally arrived and told us that they had the wrong bed-rails they said that they would have to contact the company to see if they have the correct bed-rails and when they could be delivered. Now we had to pay $100 for delivery that was late and that did not contain the correct bed-rails. So our wrong color bedroom set could not be set up that night. Being very upset, we contacted the customer service and also the sales representative The Sales Rep never returned our call that night. Customer service stated that they would see if they have the rails and contact us. The next day, we never got contacted from City Furniture's customer service. We call them at 10am and spoke with someone name John. He was very mean and nasty and had a bad attitude. He stated that we should have never signed for the bedroom set and that now we have to keep it or pay an additional $169 for pick up and restocking. He did not care if the color was wrong. He stated that its the lighting at City Furniture that distorts the correct color of the bedroom sets. We were not aware of this. This should have been told to us in the beginning. With so many businesses suffering from a lack of sales, we thought that City Furniture would work hard to satisfy their customers to retain them. John from customer service did not care to hear what we had to say and would not help to take care of the matter. I will let as many people know about how we were treated at City Furniture and that they should think twice before they buy from them. Their customer service is terrible and they should improve on their delivery and set up policies. If the furniture arrives and after set up, there is a major problem, especially after they made a mistake. They should work hard to retain the customer and see if they can simply pick up the furniture and deliver something else that they customer wants better. I will also report this to the Better Business Bureau. Everyone should know that City Furniture does not care about this customer and should be avoided. Their customer service is not good at all and their sales tactics are very shady. We wanted to buy other pieces of furniture before this terrible problem happen. We know a lot of people in the area that come by and we will make sure that they know how bad the service is at City Funiture.
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