Pep Boys Complaint - Nearly killed my kids with their "brake"svc
OCALA, FLORIDA -- 08-24-2010
After buying my daughter her first car we took it in to get the brakes adjusted. We received a call that the car had oil all over the ground. When we told the manager that was unlikely as it has just had the motor redone right before we had bought it 2 days earlier by a licensed mechanic and we had receipts they then changed their tune to oh it just needs an oil change it must have been overfilled!
We were told they had adjusted the brakes and eventually it might need a part but was fine for now.
The next day on the way to school the car began spitting and sputtering and the brakes completely failed on my 16 year old daughter!!!!!It was towed back to Pep Boys where we were told oh we misdiagnosed it its your vacuum hoses. That will be $496.00
Several days of calling to customer service were pointless when I threatened legal action then magically I had a call in minutes. The district manager Frank agreed to repair the car at Pep boys cost. When we called to take it in a very rude "customer service rep" Brian told me he was to busy to argue with me they were only giving us 10% of the price.
10% off to fix something they tore up on the car. A car that had NONE of these problems until Pep Boys put their hands on it.
Needless to say I am going to find an attorney. My daughters are both traumatized by this crazy ordeal. Thank God my daughters were not physically harmed by the damage caused by Pep Boys.