Delta Airlines Complaint - Employee Theft
ATLANTA, GEORGIA -- Our connecting flight was missed due to an earlier flight delay. We were then directed to the wrong gate by a Delta employee. In all of the confusion, I had the harrowing experience of leaving my purse at a gate where we inquired about our reticked flights and immediately returned for it, but was told by the agent that no purse had been found. I was frantic and a Continental gate agent offered to call security for me. The agent said not to worry that my purse had been found and was in safe keeping. I could retrieve it at lost and found. I rushed to the baggage area only to be told that lost and found was closed. I returned home hopeful, but apprehensive. Two days later Delta called and said they had my purse and it would be sent to me by FedEx. The purse was returned and to my chagrin was ransacked. A credit card, $500 in travelers checks, $75 in cash, and $100 restaurant gift cards were taken. I immediately emailed customer care, but it has been over two weeks and I haven't had a reply. Delta has added to the problem by not requiring accountability of their employees. The protocol of handling lost items shouldn't be a license to steal by Delta employees.