Raymour And Flanigan Complaint - Scam artists. Bait and switch
NEW YORK, NEW YORK -- Scam artists. My wife and I bought a sectional sofa from the store located at 133 E14th Street, Manhattan NY 10003. It was $2050 which included $100 delivery surcharge. I wanted to finance it and Marc Silverstone who was our salesman offered us 12 months 0% finance. I mentioned that my credit score was 800 so they shouldn’t have any problem getting me approved. I remember Marc made a joke that I was proud of my score. When we came to a counter to sign forms there was a place on a form where it said 25.99% APR and Marc asked me to put my initials there. Naturally I asked why it said that. He said it was an old form and it simply meant that it was going to be my APR if I don’t pay the balance during the first 12 months. I signed the papers.
Trouble began when 3 weeks later they ‘delivered’ the furniture. They couldn’t get it through the door and I have a very standard Brooklyn apartment door. I called R&F and they said that was something they couldn’t help me with. I had to hire a company to get my furniture disassembled and reassembled inside the apartment for an additional $360. Not to mentioned that I had to take off from work so I could deal with that madness. I am still wondering what exactly I paid $100 for.
Then two more weeks later I got a bill from them which said 25.99% APR. I immediately called Marc at the store and asked him how come my bill doesn’t say anything about the first 12 months interest free. He assured me first that it should be on the bill and that the bill also should specify the date by which the balance should be paid to avoid paying interest. I couldn’t find it on the bill. He placed me on hold and when he picked up again said that I don’t get 12 months at 0%, instead I get 30 days deferment of my bill and if I don’t pay it within 30 days then I will be charged 25.99%. When I asked why he told me I was getting 0% financing when I asked him that multiple times during our purchase he said that he ‘didn’t recall such conversation’. Then he brought Drewry Penn on the phone, who introduced himself as a manager. Mr. Penn said that I was confused and misunderstood the terms. When I said that such thing as ’30 day deferment’ was not even mentioned when I was in the store and that I multiple times asked about the term he said ‘We’ve got you on paper’ and that ‘against your word it would be Marc’s and my receptionist’s’. Further conversation with Mr. Penn proved to be fruitless because he continued to insist that I was simply confused (basically implying that I am an idiot) and 12 months 0% was never in the picture. I filed a complaint to BBB and am willing to go as far as sue them for misleading me and insulting me in the process. Bait and switch places should be out of business.