Air Canada Complaint - Never again with Air Canada
SEE COMMENT AT THE END! AIR CANADA LOCATED MY LOST BAG AND THEN LOST IT AGAIN WHILE SHIPPING IT TO ME!
My husband and I recently travelled on Air Canada from Boston to Madrid. We are experienced travellers and understand that delays and difficulties are part of air travel. However, Air Canada was truly so terrible that I must warn other consumers.
Our flight from Boston to Toronto left very late. While flying, no Air Canada staff addressed our concerns about making our connection. They had no information about gates or expediting our transfer. We literally dashed off the airplane and had to Sprint from one terminal in Toronto to the other. It was surreal, as we reached each checkpoint, Air Canada staff rebuked us, "Why are you so late?!" My husband is older and has a back injury so eventually we split up and I literally ran full gallop to the gate. We were so exhuasted and stressed and dispirited from the experience that it had a terrible effect on us. What's more, many other airlines I have travelled on, when realizing that the flight was late, begin warning passengers, passing out gate information, and contacting connecting flights. Air Canada did nothing and we were connecting to other Air Canada flight! We could not miss that flight because we had yet another flight to catch and my husband was giving a concert in Spain the next day.
On the way home, Air Canada's flight from Madrid to Toronto was again late. This time they told us that we had missed our connector and were rescheduled while still in flight. When we asked one air attendant about which terminal we were headed to, he asked a sarcastic rhetorical question of us, "Is Boston in the U. S?" The directions had been very confusing, we are educated people and had listened attentively. Upon arriving in Toronto, we discovered one of our pieces of luggage had not come with us. Air Canada has lost it. The process of discovering this took literally 2 hours in the Toronto airport with an unresponsive and unsympathetic staff watching us watch the baggage carousel. I will not bore you with the details of how many questions went unanswered, obvious suggestions and polite inquiries brushed aside by indifferent Air Canada employees.
Back in Boston we filed our lost baggage claim with an Air Canada representative who angrily corrected us, "DELAYED baggage claim." Now I have been calling their pathetic and incompetent phone service in India for 36 hours to check the status. Over and over I am asked the same questions by well-meaning, under-paid third world workers who struggle with English. Now I understand that Air Canada will not reimburse me for jewelery or electronics that went missing. This is obscene! I never signed a waiver or a contract releasing them of this liability. They also won't provide a per diem rate unless I fight for it. I am so angry and sad. I lost things of intense personal value. I can be criticized for putting these in a checked bag. Sometimes when you're travelling and under the stress of the weight and size limits of carryon bags, you take a chance. In anycase, I will NEVER EVER TAKE A CHANCE AND FLY WITH AIR CANADA AGAIN.