CitiFinancial Auto Complaint - Your call cannot be transferred to anyone else if you are not happy with your representitive. - Pay Off for Auto Loan
Pay Off for Auto Loan - Complaint
COLUMBUS, OHIO -- 8/31/10 4:01 (CST) pm I placed my first call to CitiFinancial Auto's
800-486-1750 "Customer Service line" which is absolutely in no way a service line. The first person I spoke with had a very thick Indian accent and was incredibly rude. (Big shock) I confirmed my information and asked to be transferred to an associate other than himself because I did not like his tone, nor could I understand him. Mahendra- the "service representative" said I would have to hang up and call back. Their system is not capable of transferring only disconnecting a call. Am I the only one who thinks this is absurd. As large as Citi bank it they do not have this technology? I find it to be as believable as Mahendra being (by his words) the only Indian working at the company. By calling back to speak with someone else I found to be a complete lie. I have called 6 times now and have still not been able to resolve my issue. I just want to know what number I have to dial to speak to an American.