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CitiFinancial Auto Complaint - Your call cannot be transferred to anyone else if you are not happy with your representitive. - Pay Off for Auto Loan
Pay Off for Auto Loan - Complaint
COLUMBUS, OHIO -- 8/31/10 4:01 (CST) pm I placed my first call to CitiFinancial Auto's
800-486-1750 "Customer Service line" which is absolutely in no way a service line. The first person I spoke with had a very thick Indian accent and was incredibly rude. (Big shock) I confirmed my information and asked to be transferred to an associate other than himself because I did not like his tone, nor could I understand him. Mahendra- the "service representative" said I would have to hang up and call back. Their system is not capable of transferring only disconnecting a call. Am I the only one who thinks this is absurd. As large as Citi bank it they do not have this technology? I find it to be as believable as Mahendra being (by his words) the only Indian working at the company. By calling back to speak with someone else I found to be a complete lie. I have called 6 times now and have still not been able to resolve my issue. I just want to know what number I have to dial to speak to an American.
800-486-1750 "Customer Service line" which is absolutely in no way a service line. The first person I spoke with had a very thick Indian accent and was incredibly rude. (Big shock) I confirmed my information and asked to be transferred to an associate other than himself because I did not like his tone, nor could I understand him. Mahendra- the "service representative" said I would have to hang up and call back. Their system is not capable of transferring only disconnecting a call. Am I the only one who thinks this is absurd. As large as Citi bank it they do not have this technology? I find it to be as believable as Mahendra being (by his words) the only Indian working at the company. By calling back to speak with someone else I found to be a complete lie. I have called 6 times now and have still not been able to resolve my issue. I just want to know what number I have to dial to speak to an American.
Comments:
Posted by Anonymous on 2010-08-31:
Most call centers do not allow transferring to another rep, irregardless if they have the technology to do so or not. Call centers receive incoming calls, so to ask to be transferred to another representative doesn't really make sense does it? What happens if during the transfer, that rep gets an incoming call, which call should they ignore? Furthermore, it's highly unlikely that any rep is going to have a list of other reps extensions to transfer you to...which makes sense why you were told to hang up and call back.
Also, not sure if you know this or not...but just because someone speaks with an accent doesn't mean they aren't an American.
Also, not sure if you know this or not...but just because someone speaks with an accent doesn't mean they aren't an American.
Posted by Connoisseur on 2010-08-31:
Pretend you do not understand them!!! I do that all the time....till they get exasperated ....then I ask for an "American" ....and they switch me to someone that speaks much, much better "English."
Posted by RoMul on 2010-09-03:
Sigh, I know for a fact that companies in call centers do have the ability to transfer calls because it has happened with every single company that I have and currently do business with, which explains my disbelief. You're correct just because someone has an accent doesn't mean they are not Americans. Here are my points :
1. I was lied to by the representative, therefore I cannot and do not trust that there was no ability to transfer
2. I have been transferred within large companies and small companies regarding business. Unless they are using a rotary phone, there is a transfer button or function of some sort.
3. The representatives were extremely rude
4. Did I mention I was a paying customer?
5. Last but not least, I could not understand the people in the office of which I was calling. As a customer current or potential, it is unprofessional to have representatives who cannot be understood by the person calling for assistance.
I see that my opinion has clearly upset you, however that is the right I have been given by being born in this wonderful country where others fight for the simple freedom of speech.
~Cheers
1. I was lied to by the representative, therefore I cannot and do not trust that there was no ability to transfer
2. I have been transferred within large companies and small companies regarding business. Unless they are using a rotary phone, there is a transfer button or function of some sort.
3. The representatives were extremely rude
4. Did I mention I was a paying customer?
5. Last but not least, I could not understand the people in the office of which I was calling. As a customer current or potential, it is unprofessional to have representatives who cannot be understood by the person calling for assistance.
I see that my opinion has clearly upset you, however that is the right I have been given by being born in this wonderful country where others fight for the simple freedom of speech.
~Cheers
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