Esurance Complaint - No service, hours of wasted time
SAN FRANCISCO, CALIFORNIA -- Well,
I have been a customer of Esurance for almost 9 years without a single accident, moving violation, or anything. This last time my insurance was up for payment I forgot to switch my auto billing card which had expired. Well, no big deal, I just paid with Paypal... or so I thought!
I printed off my cards and thought I had insurance until I logged into my account 2 months later. Guess what? the payment failed because of a $.44 discrepancy in a Paypal account. So, I called up Paypal and they said they paid Esurance. I called Esurance and they said they never got paid. All I know is I paid over $220 for my policy which was gone from Paypal and NO INSURANCE with Esurance. After 9 years of service (I did switch the type of policy about 6 months ago) Esurance wanted ME to pay for another policy! Can you believe that! I said no way, called Progressive and now I'm insured. BUT I HAD NO INSURANCE without any notice from Esurance even though my cards were printable and the money was gone!
Now, after spending hours on the phone sorting this stupid thing out I get this message:
Policy Number: XXXXXXXX
You have an outstanding balance of $218.90. Even though your policy is no longer active, this balance is still due for the time you had coverage.
We will attempt to charge the PayPal account you have on file with us again on 09/06/2010 for this amount.
To review, save, or print your invoice:
Log into your account using your email address and password. If you've forgotten your password, we can email it to you.
Click the "ID Cards & Policy Docs" tab.
If you don't already have a copy, you'll need to download Adobe Reader, available free.
If you have any questions, please call our customer service center at
1-800-ESURANCE (1-800-378-7262). We're here for you 24 hours a day,
7 days a week.
The Esurance "Customer Service" Team
So if you want this kind of Customer Service go with Esurance. NO INSURANCE, NO SERVICE, and A WASTE OF TIME AND ENERGY!