HP-Photosmart Printer C5280 Complaint - HP Photosmart Printers - Web site Information may be defectuve also
PALO ALTO, CALIFORNIA -- I went to the HP website to download software to print directly to CD labels. On their site for my printer is a download for Roxio Express Labeler, you get this file 719665-HPCOM-V6.exe, which installs Adobe Reader 9. For the past 15 days I have tried to resolve this issue with HP email support, telephone support, Executive Customer Relations and the Web Master Support. Each has treated me like I am some kind of idiot and their company line is that I have to pay for tech support to tell them that this file doesn't contain what they claim it contains. Not once in the last 15 days has someone at HP stated that they downloaded and tried this file and it does what they say it does nor have they said it does what I say it does.
Because it is their position apparently that the information on their web site is only accurate as long as your printer is in warranty