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Tenet Health Complaint - Billing problem

Review by refinkle@amexol.net on 2001-10-07
LAS VEGAS, NEVADA -- I have been a customer of Lake Mead Hospital for years. Have had two children
born there. I have been paying on an account balance my insurance did not cover
all of it. Acct# 00176577939. Now I get a collection letter from CFC. I have
made payments every month in the amount of $20.00. This is all I can afford as
I'am out of work. This is the second time you have done this to me. I plan on
taking my business elseware. This to me is a rotten practice as insurance paid
the majority of the bill and the balance was being sent in payments.

To help keep me as a potential future customer, I would like the following:

To cancel collection agency.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
Comments:3 Replies - Latest reply on 2002-05-11
Posted by Anonymous on 2001-10-07:
I hope that someday their lack of compassion comes back to bite them.
Posted by Anonymous on 2002-05-11:
Dear Refinkle:
Posted by Anonymous on 2002-05-11:
Dear Refinkle,

I am an employee for Tenet Healthcare's Central Business office. We are located in Calif, but work with all patients of Tenet Hospitals all over the country.

I understand your dilemma and I hear your same complaint many times everyday. Although medical insurance can pay for a majority of claims, even a small balance due by the patient can be hard on the budget, especially if you are unemployed. You have to remember that all of us are patients from time to time, and working for Tenet doesnt exclude us from account balances either.

Most of the time the reason patients get so frustrated, like yourself, is due to lack of understanding and policies we have to abide by when contracted with an insurance company, and you must abide by the contract you signed as well.

Believe me, lack of compassion or caring is not why bills go delinquent and to collection agencies. If we could write off account balances for patients having extremely rough times or not working, or even patients with debilitating illnesses, then Id say 80% of the claims would be erased. Unfortunately, Drs need to get paid, as well as hospital fees and they dont get a dime until you or your insurance pays. Very few of us would work for a company that couldnt guarantee you a paycheck each day, would you?? I wouldnt. On top of that, life and death emergencies, 24 hour shifts, and being on call everyday of the week. So please understand the hospital and Dr.s dilemmas as well.

Here is the hospital policy that we must follow on patients accounts after insurance has paid their portion:

After the insurance has paid their portion and the balance due is the patient responsibility, you have 116 days from the day we recieve insurance payment to pay account off in full. If its not paid in full, I have no control of your account going to collections because the computer automatically sends the account to that department and I can no longer activate that account.

When you signed your contract with your insur company, you agreed to pay whatever they dont when you recieve your first statement from the hospital. So its not that we are money hungry vultures trying to take your last dime to pay off your balance, but we MUST try and collect as much as we can by OUR contract with the insurance company. Those are the rules by LAW.

Now, there are many ways that we can help you to possibly pay your account balance off with an extended payment plan, etc. Sometimes we can give you options and sometimes we have none. When you call the 800# on your statement and speak with a customer service rep they can look at your account and see what they can offer you.

Please dont say that we dont care, its just our job.


Tenet Healthcare Patient Finance Employee

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