Makemytrip.com Complaint - Terrible travel experience - Airline tickets
Airline tickets - Complaint
NEW YORK, NEW YORK -- I bought airline tickets to Cochin India from Orlando, Florida on Makemytrip.com. My itinerary consisted of 3 legs - Orlando to Frankfurt, Frankfurt to Bombay and Bombay to Cochin (and return via the same route). Before I flew out I checked my itinerary on the airline (Lufthansa) website and found that one of my flight legs on the return (Bombay to Frankfurt) was canceled by the airline operating the sector (Air India). Makemytrip had never informed me of this and so I called them to find out why this happened. They asked to take the onward journey to India and to contact them after I complete the journey. They fixed it after I reached India. Also there was a schedule change for the first leg of the return. Kingfisher airlines which was operating the direct flight from Cochin to Bombay canceled this route and re-routed me via Chennai (resulting in an additional 5 hours of airtime). Though this occurred before I started the onward journey Makemytrip never conveyed the information and hence I couldn't the change the ticket. Before my return I called Makemy trip 72 hours before as they had stated to confirm my return. On my return I took the first leg from Cochin to Bombay via Chennai. I tried to check-in for my next leg (from Bombay to Frankfurt) at the Air India counter (operating airline) and they couldn't find the eticket number. The eticket I had from Makemytrip website was invalid and exchanged.
I contacted Jet Airways who was the issuer of the ticket and they didn't have the updated eticket number either. Finally I got the new eticket number from Kingfisher but by then the flight had taken off. Makemy trip never updated the new eticket number on the itinerary and the information didn't flow into the other airline systems. I was stuck in Bombay and trying to get the confirmation for the next flight flying out the next day. I contacted MakemyTrip and they never provided any help asking me to deal directly with the airlines. I finally got confirmed seats via Jet Airways. I took a hotel in Bombay and the spend the day there. I boarded the AirIndia flight to Frankfurt the next day. But once I reached Frankfurt Lufthansa didn't have my updated reservation. They did offer to put me in a waiting list for the flight that afternoon. The flight was overbooked and we never got through. One of the Lufthansa ticket agents was an angel in disguise and she sorted the issue and got us confirmed for the flight departing the next day. We ended up spending over a day at Frankfurt airport.
In effect we spend two extra days ( 1 in Bombay and 1 in Frankfurt airport). Imagine going through this with two little kids aged 5 and 7. It was nightmare and MakemyTrip never cared to help in anyway. Every time I call it goes to a different guy sitting in a call center and asking me to explain again what went wrong. Several times they said I will get a call back but never got this. Once I spoke to a Manager by the name of Dharam and he seemed genuine assuring me that he will find out what happened and to expect a call back in a day. I waited for 5 days and called him back. I was put on hold and then they hung up. Amazing; Plain and simple MakemyTrip messed up on the reconfirmation and reissuing of the etickets and never owned up to any of it. This is the last time I will ever book anything on this site and I can't wait to spread the word on this terrible company;