Stanley Ford Polot Point, TX Complaint - My experience with Stanley Ford Polot Point, TX
PILOT POINT, TEXAS -- I purchased a 2008 Ford F250 Super Duty Diesel pickup from Stanley Ford in Pilot Point. It is a beautiful truck and looked brand new. I was told it had passed a 120 point inspection and anything found in need of repair was already repaired. Well this was a BIG FAT LIE and I'll tell you why. Three days afterward, the A/C stopped working and started blowing hot air. Upon further inspection, I found the oil was black and gritty and hadn't been changed in who knows how long. I checked the air filter and actually poured dirt out of it. I called and complained and they admitted the 120 point inspection must have been overlooked on that particular truck. The Manager agreed to fix it and told me "That's how we stay in business." So I drove back to Pilot Point from Fort Worth. I left the pickup for 3 days and they did repair the A/C, change the oil and put in a new air filter. Then a few days later, I discovered the tread separating on one of my tires. Now I know they had no control over this but when I attempted to put my spare tire on, I discovered there was no crank handle for the jack so I couldn't use the jack or lower my spare tire. There was also no lug wrench. I called and spoke with my salesman who promised me 2 weeks ago he would get me one but I still haven't seen it. Then I discovered the radiator had a coolant leak. Now I only had the pickup for 3 weeks at this point. I again contacted Stanley Ford because even though I purchased the pickup "As is no warranty" I felt they should help me out because my pickup still hadn't received that 120 point inspection it was suppose to have. I'm sure if they had done the inspection as promised, they would have repaired the radiator before selling it. Well this time all I received was "No" they couldn't help me with the radiator. I'm sure I was becoming a pain calling and complaining all the time but I wanted to give them the opportunity to make it right but apparently they didn't want to. I decided to forget them and take it a local Ford dealership, Bankston Ford in Ft. Worth. Let me tell you they treated me like a king. When I took it in, they told me the radiator may be covered under Fords 100k mile power train warranty and they would check for me. The next morning the service advisor called me and told me it was covered and they would put in a new radiator free of charge. They also did a multi-point inspection which included my tires, brakes, fluids, hoses and lines, and belts. They pointed out to me the 2 serpentine belts had worn and needed replacing soon. The truck was repaired the same day and when I picked it up, they had washed it, put dressing on the tires and it looked great. They did all this and didn't charge me a cent. Now that's the way I like to be treated. Stanley Ford kept my pickup for 3 days and didn't inspect a thing. They didn't tell me my belts needed replacing, they didn't check my tires of which one of them was bad, or the brakes or even wash it for me. They treated me like I was a pain in their rear for complaining because they never performed the inspection I was promised. Well let me tell you, Bankston Ford in Fort Worth will get all my business from now on. I thought a dealership out in the middle of no where would be better to work with than a dealership in the metroplex, but I was wrong.