Gap adventures Complaint - Buyer Beware
TORONTO -- Our friend was unable to travel with us due to extenuating personal circumstances. He wished to transfer the trip to another member of our family, but Gap Adventures will not allow him to transfer the trip, even though there is nothing in their "fine print" prohibiting a transfer.
They said that my sister could get on the trip, but they want her to pay 90 percent of the tour price, even though our friend had already paid 100 percent. I feel that they are being greedy and gouging us. Their agent, Daniel, told me that it would be very costly to change the train ticket that our friend booked, but I looked up the cost to change the ticket in question and it would only be $50 US.
Their customer service has been virtually nonexistent. After reading reviews, I do not have high hopes for this trip. These people are cons. Beware!