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Verizon Consumer Fios Complaint - Verizon Fios - a nightmare

Review by eddieboom on 2010-09-01
MARYLAND -- Yet another horror story - I've had this issue for three months now. My April 2010 bill for Fios that was due in May was paid and posted on the 11th. My June bill states that I have a past due amount; three months later and the charge is still appearing on my bill, even though I faxed them a copy of the check two months ago and called more than 20 times. Every person you get gives you a different story. At one point I was transferred to India and the person kept telling me he could not access my account. I was told a supervisor would call within 4 hours and of course, there was no call. To add insult to injury, they added a late fee to my bill and without my permission added a "bundle" of services I didn't ask for. I was on the phone for hours, only to be told the order could not be cancelled, only the services removed. Today (a month later) I get a new bill showing the same services they added last month I didn't ask for. I spoke to 2 different people this afternoon; the first one said that the billing dispute was closed without being resolved; the second one said the billing dispute was resolved and they have a "delay" in their adjustments showing up on their bills - that is news to me! Another man told me the $5 increase I saw in my monthly fee was because they did a global "change of bill date." WTF?? I worked for Verizon from 1990-1996 and all I can say is I'm glad I am not part of their crappy company at this point. Beware folks!
Comments:3 Replies - Latest reply on 2011-02-11
Posted by Alain on 2010-09-02:
Take the time to file a complaint at fcc.gov. It'll be one more addition to the growing number of complaints about Verizon.
Posted by getoverit on 2010-09-02:
Verizon is the absolute worst! These people make these outrageous statements to their customers, mostly just to get rid of them. That promise that a supervisor will get back to you is typical.

Billing issues with Verizon are especially scary because they'll make promises to you that they don't keep. But you have to pay the bills anyway, even when they are inaccurate. Otherwise, they'll refer you to collectors and ultimately you will get derogatory information on your credit reports.

eddieboom's experience was consistent with mine: It can be impossible to reason with anybody there because 1) every conversation you have is with a different person who pleads ignorance about what anybody else might have said and 2) they just keep blowing you off with outrageous non sequiturs.
Posted by revengeofthenerds on 2011-02-11:
Sounds alot like the Cleveland Clinic,most HORRIBLE BILLING DEPARTMENT EVER.

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