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Sorge's Restaurant Complaint - EATER BEWARE - Sorge's Restaurant - They've Lost Customer Service

Review by DisavowedKing on 2010-09-01
CORNING, NEW YORK -- On Sept 1, 2010 I went to Sorge's Restaurant to enjoy their food. Our service from the waitress, Jenn, was very poor. She did NOT ask us if we needed anything. She asked for our drink orders and before she could even set them down she was already walking away. We had to call her back in order for her to take our appetizer order. After returning with our appetizers we had to call her back AGAIN in order to place our order for food.
She asked what we would like and I asked for a pasta dinner but instead of the house tossed salad if I could get a Caesar salad. She said that it would cost extra and I said that was fine. About twenty minutes later she returned with our salads. Except mine was not a Caesar salad. It was a tossed greens salad with Caesar dressing. I asked her what this was and she said that it was a Caesar salad. I told her that it wasn't but that it was a tossed greens salad and that I did not want it. Mind you this interaction went back and forth for about 2 minutes. With her insisting that it was a Caesar salad. She took the salad with her and left.
Moments later we hear her loudly complaining about our interaction to the other wait staff. She wasn't even in the kitchen, just behind the waitress counter which was in the dining room. Very frustrated at this point my girlfriend and I decided to leave without finishing our meal.
My girlfriend called over the manager and we asked for our bill and that we would like to leave. He said fine and started to walk away. He was no more than three steps away we he comes back and tries to explain that she was helping us out by giving us a tossed greens salad and that I was indeed right that it was not a Caesar salad. He was very agitated and upset that I dare question him when I said well that is not what I ordered. I wanted a Caesar salad. He then told me that he would get my bill and he also told me that he would "help me out the door". I explained that I would love help and my bill.
After the bill was brought to the table I handed the waitress my credit card. She quickly brought it back. We got up to leave when the hostess came over and said "Do you have a problem?" I said yes. Mind you I thought that she was offering to help in this situation. I was wrong. She was pushing me out the door to get rid of me by motioning with her hands to get out.
I have never been so offended in my life by the owner of an establishment. As a business owner myself I would never treat a customer this way, even if they weren't happy with my services. I intend to do a chargeback for the $20.11 charged to my credit card as well as tell everyone and anyone of my horrible experience at this local diner.
Comments:6 Replies - Latest reply on 2010-09-02
Posted by rockfishing on 2010-09-01:
How is stealing by charging back your credit charge going to fix things? How do you expect to win your chargeback that you know is wrong by admitting that on the public forum of the Internet? All someone needs to do is forward this review to the restaurant and they can figure out who it was. You may even have opened yourself to a legal or criminal issue.
Posted by Anonymous on 2010-09-01:
Hmmm Another complaint where Id like to hear both sides of the story.
Posted by Venice09 on 2010-09-02:
Definitely two sides to this one.
Posted by FlShopper on 2010-09-02:
Sounds like really lousy service.
Posted by DisavowedKing on 2010-09-02:
There are many types of chargebacks besides fraud. There is another type called "service not what expected". I never claimed fraud which is typically why a chargeback is filed. Knowing what and how your credit card company can help you is important. This is also the hardest chargeback for a company to win.
Posted by Starlord on 2010-09-02:
In Arizona, following through on your threat to do a charge-back on your credit card constitutes Defrauding an Inn-keeper. This is defined as either obtaining goods or services under false pretenses or is another form of shopplifting, i.e. running up a bill then refusing to pay for it. The fact that you are using your credit card company to play the bad guy is equally reprehensible.

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