Del Taco off San Juan and Greenback Complaint - Sewer sanitation and poor management
Resolution Update on 09/05/2010:
As indicated in my last comments.
CITRUS HEIGHTS, CALIFORNIA -- Today is Wednesday, Sept.01,2010. My 8 yr old daughter and I frequent Del Taco for their tasty crunchy tacos once a week for fun. Today we did just that. We ordered our usual: cruncy tacos, cheese nachos and large soda. My daughter had to use the restroom but walked into sewer on way in. When I asked the front counter she had stepped in sewer and it was all over her feet, could I please have a large cup to use for water to wash off her feet I was denied the large cup. Also the woman denying didn't understand English is what the manager told me. As I began lecturing the manager about protocol and poor management considering the front counter tried cleaning up the sewer, and serving food also, rather concerned me. I asked for District Mngr's # but wasn't given that but instead a 1800 number in which I'm waiting to get a response from the message I left. And my point that didn't get across to manager on duty: OFFER US SOME SANITIZER IN THE LEAST! but I did get a big fat, "I'm gonna have to ask you to leave". Wow. I would have expected two simple things from these employess: 1. Understand English well enough to handle these unforeseen events and 2. By the love of God, offer the customer a towel, some soap or something to for sanitation. On the better side of things, as a responsible mother I am, we did end up using a cup filled with water and washing my daughters feet and flip flops and then taking the hand sanitizer out from my car, and sanitizing her feet. And because of this poor situation and the conduct in which it was handled by Del Taco employees, that is the last visit for us. We will take out money and go back to ToGo Baskin Robbin's each week. Feels good to splurge. BTW I did take a photo of the sewer that the staff left alone so they could sell food. My view: Sanitation first!! Sad Sad Sad.