Citibank N A Complaint - Take your $$ out of Citibank - it's NOT safe there
NEW YORK -- have had my Citibank account with NO PROBLEM until 8/3/2010. The last time I used my ATM card was on 8/1/2010 and had a balance of $140. My card was stolen sometime between 8/1 and 8/2, but I didn't notice my card was gone until I attempted to use it on 8/4 which was the same day Citibank Fraud Department left a message for me. A check, for just under $10k, was deposited in my account on 8/3. The signature didn't match mine and it was done at a branch that I have never even been to...miles from home and job. The kicker is that Citibank credited the entire amount of the check. It was another Citibank check made out to me and had all my information on it. How do you walk into a bank like Citibank with a phony Citibank check and have it honored by Citibank?
Somehow the criminals were able to make 3 PIN transactions and purchase $3,000 worth of jewelry, spending a total just under $9k in an hour. Citibank never called to verify this unusual activity. I called the jewelry store with Citibank's Fraud Department on the line and was told that along with my ATM card, the criminal also showed state ID (yet I have my driver's license). I have now a -$6k balance. They are still investigating.
On one of many calls (others were cordial but nothing was being done), I had to call and get loud yesterday while the customer service representative laughed and hung up after having me on hold for 10 minutes while she "checked" my account. Yes, I said laughed. You read correctly. I told her that they could continue their investigation but I needed them to release my paycheck (direct deposit).
They are absolutely no help and talk to you like you are the criminal. You would think they would improve security. In my internet search for "Citibank fraud," my situation is not unusual.
Still waiting for my money, but I have contacted the NYPD (go to a branch and fill out an Affidavit of Fraud or you won't be able to file a police report - Citi doesn't tell you this), FBI, FTC and the Postmaster (criminal purchased money orders). Will be contacting others as soon as I find out who can help.