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Holiday Inn Compliment - Holiday Inn Express Good Customer Service

Compliment
Review by jktshff1 on 2010-09-02
HARRISON, ARKANSAS -- Staying at the HIE in Harrison, AR for the night. Stayed here before with no problems. Room AC was out...no problem, switched and upgraded me right away.

Snack machine out of change, wouldn't take $$..got change, crackers didn't drop. Went to front desk, got money back with no problems. Casey and Hannah did a great job with someone (me) having a rough day.

Thanks.
Comments:
Posted by Alain on 2010-09-02:
Good, quick review, Jktshff. Get some rest and take care of yourself!
Posted by Anonymous on 2010-09-02:
Alright jkt! Get out of Arkansas soon as you can!
Posted by Anonymous on 2010-09-02:
I agree with the above!
Posted by Venice09 on 2010-09-02:
I'm glad Casey and Hannah got you through the night!
Posted by Ben There on 2010-09-02:
Great review jktshff1. Its nice to see when a company has employees that can quickly fix problems.
Posted by Lifemates on 2010-09-02:
Are Holiday Inns a franchise or all owned and run by the same management?
Posted by goduke on 2010-09-02:
Sounds like a great staff.
Posted by Anonymous on 2010-09-02:
Good review Jkt!
Posted by raven2010 on 2010-09-02:
Good to se this place realizes the small things make a huge difference!
Posted by jktshff1 on 2010-09-02:
Thanks all, HI's are franchised, with corporate owning some of them.
These two young ladies were friendly, great to chat with and seemed to have the customer on their mind.
BTW....great breakfast also and popcorn in the lobby at night.
Posted by PepperElf on 2010-09-02:
good review.

and this is why people should notify the manager right away if there's an issue with the room.

because instead of waiting until the morning to complain, you said something right away and it was fixed right away.

=)
VH
Posted by Lifemates on 2010-09-16:
Short and Sweet

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