Fox Car Rentals Complaint - Never Again - Fox Road Side Non-Assistance
LAS VEGAS, NEVADA -- Rented Fox car in Las Vegas. Went to Grand Canyon. Both front wheels made screeching noise similar to very bad brakes. This happened when no brakes were applied. I was very concerned about ride back to Las Vegas. Luckily we made it to Las Vegas. The next time I tried to start car, there was no power. No lights, nothing. Doors would not open. I called FOX ROADSIDE ASSISTANCE. I got message "PLEASE WAIT FOR NEXT AVAILABLE AGENT". After 30 minutes, I luckily found someone to jump the car. It started, but when I unlocked passenger door from inside, the PANIC mode kicked in. It would not stop. I had to drive LAS VEGAS strip with horn blowing and lights flashing.
Amazingly enough, I got to FOX rental in one piece. I then contacted the manager (Eduardo) and had him listen to the message still playing after 1 HOUR AND TWENTY MINUTES to "PLEASE WAIT FOR NEXT AVAILABLE AGENT" for ROADSIDE NON-ASSISTANCE. THIS IS TOTALLY UNACCEPTABLE AND PUT MY WIFE AND I IN A DANGEROUS POSITION THAT WOULD HAVE BEEN MUCH WORSE, EVEN LIFE THREATENING IF LOCATION AND WEATHER WOULD HAVE BEEN DIFFERENT.
I never blogged anything in my life, but I feel the need to save someone a large headache or possible save their life.
NEVER USE FOX CAR RENTAL!!!!