Europcar Complaint - Stay Clear, Rent from USA company
Stay clear of Europcar. Original 3 day rental at $120 cost me $400 to date and afraid they have access to more.
First extra charge of $115 came a month later claiming 30 minutes late. In reality I signed for the car at the airport at 9am, but didn't take hold of the vehecle until 10am. Returned at 9:30am 3 days later, charged me a full day at walk in rates!
Secondly, and more infuriating is the $160 charge I just received for what they call administrative fees. These fees were added because I entered the city of Bologna with their car and was on a database. For anyone traveling in Italy many cities have restrictions on driving within city limits. I was aware of this and the car was registered through my hotel with the authorities. Though I was legal and no fines were issued by Bologna Europcar's policy is no returns on administrative fees. So I was charged by Europcar $160 for essentially doing no wrong.
I find this company unethical. They will find anyway to charge your credit card after you are long home. Stay away, pay slightly more with a reputable company, and have piece of mind after returning home.