Tires Plus Lawrenceville Suwanee Road, Suwanee, GA Complaint - Unbelievably Poor Repairs, Unprofessional, Complete Sham!
SUWANEE, GEORGIA -- On Wednesday, August 22nd I took my vehicle in to Tires Plus on Lawrenceville-Suwanee Road for repairs and maintenance that I knew legitimately needed to be done. Once the vehicle went through diagnostic they explained what was wrong with my power steering and the tech who showed me even said that it could lock up at any time and instead of just needing to replace the power steering hoses and reservoir, he'd have to do the rack and pinion also. Fine. I was also having my tires rotated and balanced, an alignment and oil change. A couple of days later I noticed the tires were rotated side to side instead of front to back...my vehicle is FWD so that served no purpose.
But the terrible part was this morning. While driving my child to school, my power steering went completely out. Fortunately I was on a neighborhood road, or it could have been deadly. Had it happened while I was turning across a major road or on the interstate, it would have been tragic. If I did not have arm strength there is no way I could have made it back home. Once I flagged down a neighbor to take my child to school, I got back to my house to discover my reservoir was completely empty and there was fluid all over my driveway and the street. In addition it was on my tire and still dripping out after 20 minutes. When I called them, all I got from the service manager was him whining about 'don't yell at me ma'am' and 'there's no reason to be ugly'. Neither of which was I doing. I was angry and it showed in my voice. I instructed them to come get the vehicle and "I want you to make it someone's life's work today to fix that car and fix it right". I have been waiting now 3 hours and have received no phone call.
In addition to the potentially horrid safety outcome, I am scheduled to travel tomorrow. Had this happened hours away from my home, he would have REALLY heard me yell. I will be insisting on a full refund of all the previous work as well as a written guarantee that any damage incurred from this incident will be repaired, correctly and professionally, at no charge. He must think that a woman can't figure these things out, but this single mom is about to show him quite the opposite.