Home Depot Complaint - Horrible Customer Service
YUBA CITY, CALIFORNIA -- When we purchased a countertop for our new home, Home Depot sent VSS countertops to our house to install it. In less than 18 months, one of the seams had come up. After 1 month of simply trying to get someone out to look at it, I finally asked 3 other professional installers what to do. When they saw the picture of the 24-inch-seam placed within 1 inch of my sink, all three installers told me the counter was installed wrong. They told me the company had tried to cut corners and unfortunately I had been taken advantage of.
After several useless (long distance) phone calls to Home Depot and to VSS, I wrote to the Better Business Bureau -- twice.
2 1/2 months after my initial complaint, VSS finally set an appointment to look at my counter. When I spoke with the secretary -- SHE even said they had installed the counter wrong. When the VSS rep looked at my counter, HE agreed it had been installed wrong. So what do they want me to do? GIVE THEM MORE MONEY TO FIX THE MISTAKE!! This is a scam!
Home Depot now says they will not pay for the repair because my warranty had expired 6 months before my initial complaint. Neither company will address the fact that the countertop was installed copmletely wrong. I say a warranty is void if the initial job was done WRONG!!
I've sent two complaints to the Better Business Bureau, both of which have just gotten my more useless phone calls from Home Depot to tell me they'll call me back.
NO-ONE from this company has accepted ANY responsibility for the fact that they sent scam artists into my home who installed a countertop improperly and now want MORE MONEY to fix something they messed up.
PLEASE DO NOT GIVE THIS COMPANY ANY OF YOUR TIME OR MONEY. THEY DO NOT CARE AT ALL WHEN SOMETHING GOES WRONG AND THEY ARE AT FAULT. THEY WILL PASS THE BUCK AND LIE TO YOU UNTIL YOU'RE TOO EXHAUSTED TO FIGHT BACK. EVERYONE FROM THE YUBA CITY, CALIFORNIA HOME DEPOT TO THEIR HEADQUARTERS IN ATLANTA, GEORGIA HAS BEEN COMPLETELY INCOMPETENT IN RESPONDING TO EVEN THE MOST MINOR CUSTOMER COMPLAINT.
Their commercials say they send "expert installers" to your home. I scream "FALSE ADVERTISING!!!!!!!!!!" They sent a bunch of unprofessional crooks to my house and now refuse any responsibilty for doing so. Meanwhile, I have 2 year old house with a kitchen counter that already needs to be replaced.