Centennial Wireless Complaint - Centennial Calling Relatives From Call History
Yesterday, on my birthday, my AT&T cell phone (in my mother's name) rang waking me. Caller ID showed "Unknown" so I let it ring off. A few seconds later I got an email from Google Voice saying I had a voicemail.
It was Centennial calling for my mother. She had canceled her service and just received her final bill. My call history indicates they called my Google Voice number (which forwards to my AT&T phone) NOT my AT&T phone directly (one might assume they would call my AT&T phone since AT&T bought Centennial and both accounts are in her name, but this is not the case).
We have determined the only way for them to have gotten my phone number was to have looked at her phone records and "cold called" me. My Google Voice line is unlisted, in a different area code, and in my name. She called the number Centennial left and they claim they "have the right to do so".
As my Google Voice and my AT&T phone numbers are both on the FTC Do Not Call registry and I have had NO business dealings with Centennial Wireless within the last 8 month (technically never), I believe this company had no right to call me and I have filed a complaint with the Federal Trade Commission and the Better Business Bureau. It's in their hands now.
Furthermore, I am unsure if privacy laws permit this company to use these techniques, if so it's in my opinion bad business practice as they have enough information about my mother already to litigate if necessary. This has caused me and my wife to reconsider staying with AT&T for our wireless service (we had been considering switching carriers but hadn't because my wife owns an iPhone and didn't want to risk damaging it in the unlocking process).
After opening the bill, my mother says it incorrectly says she owes more money than she does. She has gone though the 30 day cancellation policy (even though I am not sure that was legal either as she was no longer contracted nor obligated to pay after immediate notification of cancellation).