Staples Compliment - Online Ordering - EXCEPTIONAL Service
ONLINE -- I am still in shock today after my experience with an online order with Staples. I had an old day planner a while back that I really liked, and could not find a brand name/etc on it. I spent hours searching for it on the internet, and finally figured out the brand/item number. I then found out it was available through online ordering through several office supply stores and places like Amazon and Ebay. The least expensive ended up being for me to order it through Staples and pick it up in the store to avoid delivery fee. After placing the order late on a Tuesday night, it was ready to be picked up in the store early Thursday morning. I got home and opened my package to realize to my disappointment I had ordered the wrong item by accident because the description was extremely similar to what I wanted. I called the customer service number on my invoice, (and was connected immediately to a representative without any waiting) and told her I must have hit the wrong button when ordering, and asked what my exchange options were. She said she could do a return over the phone, and ship the item I really wanted to the store tomorrow. Then.... she said we will credit your card for the return item, but please keep it compliments of Staples. DO WHAT?? So, I don't have to take it to the store and exchange it for the new one? No, we will take care of the return and please keep it compliments of Staples. It was around $17. Let me tell you.... I really needed a break like that after the horrible day I was already having. I used to shop pretty equally at Office Depot and Staples, but from now on, all my business is going back to Staples for offering such a nice gesture. They didn't even make the mistake upon ordering.... I DID!!! And I admitted it. I just still can't believe it. Kudos to Staples!!!!!!!!