Hammock's Heating and Air Complaint - Hiring Hammock's was a HUGE MISTAKE!
ACWORTH, GEORGIA -- Initially I was very impressed with Hammock's - they seemed professional and knowledgeable and we greatly appreciated their professionalism...
And then there was a problem... at first the Hammock's STAFF handled the incident with the utmost responsibility and professionalism. The STAFF did the right thing and admitted that they had made a mistake that caused a fire inside the unit that caused significant smoke damage.
They explained to us in great detail how they made the mistake and took full responsibility and offered to pay for the clean up costs.
But then the owner changed the story - he was abrasive and rude in telling us that his staff was wrong and that they had no fault at all - it was a manufacture defect. It was not - Amana did a complete investigation and the fire was the fault of Hammock's.
Our insurance company is currently in litigation to recoup clean up costs and Hammock's refused to even service our unit and honor the warranty leading us to hire another HVAC company that found many serious installation errors that are costing us thousands of dollars to fix.
The Hammock's STAFF are good people that made an honest mistake and the STAFF wanted to do the right thing but the owner was unprofessional and downright rude while taking no responsibility and then hiding from their mistakes.
If you are looking for a company with integrity that backs up their work and does the right thing, please don't make the same mistake we made - do not hire Hammock's!