La-Z-Boy Incorporated Complaint - Is 6 months Too long To Wait For a Pricey Picture?
ORLAND PARK, ILLINOIS -- In March of 2010 I went to LazBoy in Orland Park, IL and purchased $6652.75 worth of furniture for my Living Room. I was told by the District Manager, who was in the store at the time that it is mandatory to have a designer come to my house and measure the doorway to make sure the furniture would fit through the door and the designer would also take pictures to show me a floor plan and give me decorating ideas too free of charge.
The Designer & District Manager showed up a few days later. They were polite and helpful. They suggested I order another chair to fill up the room. I took her advice and ordered the chair. I went to the store and worked with the designer who helped me pick out a picture. The picture is huge & will be the main focal point in the room. (if I ever get it) It is now SEPTEMBER 2010 6 MONTHS LATER AND I STILL DON'T have the picture. I am stuck on this room until I get that picture.
The Store Manager at the time I placed my order was so helpful & friendly, actually everybody in the store was helpful & friendly. She is one of the best Store Managers I have ever seen. She defiantly went above & beyond. She is now at another store.
The customer service at Lazboy Orland went south, its bad service now. When I call to get an update on the picture I get different answers. Some employees from the store say "I don't know whats going on with this picture, I will have the store manager call you back" So far he has never called back. When I get lucky and he's not busy when I call & I actually get to talk to the Manager, his answer is "Its on order, I don't know what day it will come in, sorry that's all I can tell you dude, its on order." Some Sales Assoc. in the store tell me what the manager said & some just don't know.
If you call the store and press 3 for customer service, it gives you a person that's not in the store and they have told me they don't handle pictures only furniture to call the store. BTW, what kind of Store Manager calls a customer dude over the phone? Both myself & spouse agree the manager is inconsiderate & just doesn't care. Is business that good again that you could afford to throw away your customers?
The store manager doesn't give a damn or seem to care when the customer will get there order, even if ts 6 months later. I asked him if anyone could call the Vendor? His answer no, that's not possible If its not possible to call the vendor, then how do you order items for your store?
I suppose these days its the customers job to call the suppliers/vendors and find out whats going on. The designer in the store that could help me & more than likely would know since she told me that when the picture comes in she will personally deliever it to me so it can be set just right and so we could decide on other pictures & the grandfather clock I wanted. She still works there, but is never there when I call. When I ask when she will be in, I am always given the wrong time, some Sales Assoc. won't give a time at all. I can understand that, but damn they could at least give her a message to call me or connect me to her voice mail. The picture probably did arrive and the designer forgot about it since its been so long.
Something fishy is going on in this store. They have made it pretty obvious they don't want my business. I knew something was messed up with the operation of this store on my 1st visit. The salesperson gave me a coupon that didn't start until the next day. We already knew what we wanted from shopping online, in order to use the coupon on our order the sales assoc. said we would have to come back the next day. We were the only customers in the store and they let us walk out even though we were paying more than half in cash.
I didn't intend for this to be so long. Overall they do have nice furniture, but if you want any kind of decorations, don't waste your time on them. Also expect to pay a fortune for delivery, they charge by the piece. Depending on what you order. 1 end table is $59 for delivery. If you want to pick it up yourself then they give you half off delivery. Other furniture stores in Orland Park, IL offer free delivery most of the time or $60 flat fee for everything.