Verizon Complaint - BB Tour Damaged by Ear Sweat
My Tour 9630 was damaged because when using it to speak to a contact on a hot day my ear and face emitted a small amount of sweat that then seeped into the LCD display. Water as they say is not covered by the warranty and therefore damage caused by sweat from my ear is not covered by my warranty. I seriously and maybe stupidly thought that because you need to bring a phone to your ear to use the phone in those cases when you don't have an ear piece, the phone would be replaced. Well...it will not be replaced. Whats worse is that BB Customer Service said that if I have a sweat problem that I should use an ear piece. Great advice...and I agree. However, if a phone is damaged during the normal course of its intended use shouldn't it be covered? I didn't go deep see diving off the coast of panama...i used the phone on a hot day.
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