AT&T Wireless Complaint - Bad Customer Service
SIMI VALLEY, CALIFORNIA -- AT&T Wireless is also a company which fails to provide customer service. I was trying to replace my cell phone with another used phone (I have multiple headsets, chargers and batteries, so I don't want to have to replace all that). The phone is the same model. I went into the AT&T Wireless store and they could not do it. They said that had to request an ESN exception since the serial number was not from the AT&T wireless network. I was told that it would take 24-48 hours. After this time had passed, I called. They had no record of this request. The request was submitted, but this time I was told it would take 3-5 days. After this time had passed I called again. They failed to call me back, as they said they would. I was told that the request was denied as the phone did not have an AWS part number. My original phone did not have this number either, but they did not care about that. They also did not care that the phone had been in service on an affiliate, that the phone says AT&T as the service when you power it on, nor that it can receive pages to my number. Instead they said that I should buy a new phone. Other than all the accessories, if I change service my nights and weekends are reduced by two hours each night. If I got service with the other carrier, I could use it on AT&T, which tells me that the phone is acceptable on the network, but AT&T wireless is not.