Verizon Complaint - Verizon Will Ruin Your Credit And Customer Service Is Horrific!
MARYLAND -- CUSTOMER SERVICE REPS LIE ARE RUDE AND CAUSE FURTHER FRUSTRATION
WARNING: IF YOU EVER HAVE A BILLING PROBLEM THEY WILL RUIN YOUR CREDIT AND NOT RECTIFY IT EVEN WHEN IT IS THEIR MISTAKE.
The customer service reps lie to you to get you off the phone. And have you call another Verizon dept with even crappier people who just add to your frustration. I have been a Verizon customer since they started in Maryland. NEVER paying LATE. EVER. Except when I cancelled the landline. They never sent me a final bill until I received a collection notice. I paid it right away and called Verizon to ensure it did not get on my credit. They said it would not. LIED. It did get on the credit report and dropped my credit score 100 points. For an F-ING $60 paid 2 months late. I called Verizon to have it removed from credit report. First off the ignorant, rude representative named Inez said “ I doubt they’ll take it off the report once it’s on there” in a foul attitude.
I explained about the credit score, how I was an ontime paying customer forever, the past 20 years. I was calling for my husband and I had to give her the exact amount of the last payment to verify security. I was unable to at the time. After all that she said she could not help me anyway I had to call collections and have the security information with me when I called. I called collections 5 minutes later when I found the amount. The next Rep in collections Cecilia was even more foul then Inez.
She said “The customer service representative just told you we could not talk to you about this account”. This is what she wrote on my account, that she told me they could not discuss my husband’s account. Inez LIED AGAIN. I kept trying to tell her this was not what Inez told me, that she told me to have the information when calling collections. But Cecelia kept stressing the conversation by cutting me off and kept repeating Mam, Mam. Pointless. I ended up just hanging up on her in frustration. She could care less that the previous person flat out lied to me. God only know what she wrote in my transaction with her. That’s another thing, you don’t know what comments they are putting on your account.
They lie about the conversation on your account.
To get anywhere with this I had to call the credit reporting agency and they filed a dispute. Gladly this representative was polite, correct and informative. The Better Business Bureau will get this report next. This is horrible and so frustrating. These customer service people just take so much joy in slamming the door in your face. Right off the beginning, both were just abrupt, rude and abrasive. They are like Comcast used to be when they were a monopoly. Well Verizon is not a monopoly and I am shopping for a new internet service provider. The problem is that my $30 DSL line a month will not put a dent in their pocket. They will not miss me and they will continue to sabotage their customers because I am just a grain of sand to them. This will happen to you to !!!