Vons - Safeway Complaint - Secret Shopper - Service
The grocery store is a service industry. They do not need to have a secret shopper go around and try to catch their employees who are not servicing customers correctly. What a waste of time and money. All they need to do is watch their bottom line. If a customer or customers are not serviced correctly they will go elsewhere and they will complain to management. Think of this wonderful idea the manager instead of sitting in his office could walk the store and manage by walking around the same as most industries do. All they are doing is upsetting employees with a bad shop because maybe they did not say hello as quickly as the secret shopper wanted?? who knows they are not told after the event so they con correct their action. My daughter works for Vons she is on her last warning. Although the managers are agree she is a valuable employee, and they are not sure what she is doing wrong because they have seen her interact with customers and she has compliments from customers. So who is this SECRET SHOPPER, suppossedly the whole store had some faults, Was he or she having a bad day? Telling employees to ask customers constantly for carry out and they have one item is annoying, asking me if I want cheese when I came in for Ham is annoying. Shopping was much better when it was really on a personal basis and not a forced compliance for fear of the SECRET SHOPPER. What a hoax to create a company to go around and rate your employees. A good manager knows their employees and their work ethics. Better yet all this for minimum wage and you have to pay union dues. Vons can take their job and shove it. Forced Customer Service is not Customer Service. By the way the grocery carts are disgusting, take note they use them to take out the trash then put them back in the cart rack for consumers to use.