Wirefly Complaint - Do not buy from Wirefly!!
I saw some ads from Wirefly having a promotion on the new BlackBerry Torch 9800 for $99.99. I thought it was a great deal for the phone and free shipping. I called and placed the order. Agent wanted to sell me extended warranty and extra accessories for another $90. I refused and it looked like it was smooth sailing. Later that night, I get a order cancellation email saying my order was cancelled and I should call the 1-800 number or visit the www.whereismyorder website. The 800 number wants my order number, once entered goes on to tell me that I need to refer to the website for FAQ and customer service. The website gives me a stupid message that the ordered was cancelled and no details. I managed to chat with someone at customer support and explained that my order was cancelled. I wanted to find out why and remedy the problem. They told me "the system" said my information was invalid and cancelled the order. I asked them what information was invalid and they said they could not tell me that. Once the system invalidates the order, all information is deleted and I cannot re-instate the order. I would have to submit a new order. I did that and it was invalidated again. I got the same run around and nobody could tell me what information was invalid and nobody could correct it. The answer to all questions was that "the system cancelled the order" They told me not to try to order again because it will probably get rejected. So basically they do not want my business. No human being there can override "the system" and correct any orders. This online experience has been the most ridiculous I have encountered in my life and I buy online all the time. I will never ever recommend this company. The customer service department has no ability to resolve your issue and is only there to handle compliants.