Caleb's Lighthouse Complaint - misleading "sales" and terrible customer service

Review by madwoman on 2005-02-16
CALIFORNIA -- very misleading "sales" where you end up spending MORE than you would for the regular-priced product because they tack on an outrageous shipping fee. all other websites I've found that carry Trollbeads or European beads (Pandora, Chamilia, Biagi etc.) ALWAYS have free shipping even when they are having other specials. when I rec'd my product and saw that I was actually being charged more for the 2 "sale" items than if I had purchased them when not "on sale" I emailed and eventually called the company to inquire why I was charged shipping (and ridiculous amount as well) when I had ordered from them before and was not charged shipping which is the norm on those products I was treated very defensively and ultimately with great hostility and unprofessionalism and told my business was no longer going to be accepted (unnecessary vindictiveness as I had already asked to be removed from further promotional distributions as I would not be overpaying at their site anymore). I've spent over $1,000 since late Dec on Trollbeads and European beads with other companies and have yet to be treated this way and it's unfathomable to me that a company with such intense competititon for this type of product would lose a customer over shipping fees.
Comments:1 Replies - Latest reply on 2005-02-25
Posted by Oooh La La on 2005-02-25:
That is terrible! I am opening a boutique on Tuesday, March 1st and we will be carrying the Trollbeads! Call me 815.609.8711 or 815.439.4654. FREE SHIPPING! And for you-10% off! My name is Heather

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