Morgan Chase Bank Complaint - Complained - phone information

Review by Mae Mae on 2010-09-04
DALLAS, TEXAS -- I called to get my debit card activated. I was having trouble putting in my account number by phone, so they gave me to an operator. She asked me some question's that I answered correctly. Then she asked about my daughter by her name first and last name. She wanted to know if she lived with me and where in Texas she dose live and I told her that she doesn't live here in Texas. She told me according to my answer's she couldn't activate my debit card. I did get upset with her and wanted to know what has my daughter got to do with my checking account, I did not get a answer. I called Chase bank and they told me that it was security reason's and my daughter came up as open to the public. Which is unacceptable explaination for me. I did get my debit care activated finally. I told her that they owe me an appolagy. She said that she would get it sent to me today, Friday, Sept. 3rd, 10.
Comments:3 Replies - Latest reply on 2010-09-04
Posted by Venice09 on 2010-09-04:
Not only don't I understand the need for information about your daughter, unless it's a joint account, but I also don't understand how you were activating a card you didn't even have yet.

Wait.. are they sending you the card or an apology?
Posted by CrazyRedHead on 2010-09-04:
I wouldn't try holding your breath as you wait for that apology.
Posted by oldisgood on 2010-09-04:
I think they were asking "security questions" Questions you answer when applying for the card. Questions they can in turn ask you when you call them. It verifies who YOU are.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.