Wells Fargo & Company Complaint - Wells Fargo took $3000 from me
A few months ago I had to close a few Wells Fargo accounts due to poor customer service and shady business practices. But I decided to keep my Brokerage account open. What could go wrong? I have a few shares of stock, and I no longer make trades, so what could go wrong?
I've had a Wachovia checking account for over 10 years with no major problems. Wells Fargo bought them out, but I had no issues with that. What could go wrong? I logged into my Wachovia checking account a couple of days ago and I noticed that $3000 (yes, thousand) was missing. I noticed that Wells Fargo had an automated debit moved from my Wachovia checking into my Wells Fargo Brokerage account. I was fuming. I've had bad encounters with the night support, so I waited until the morning to call Wells Fargo customer service.
I contacted Brokerage support on the morning of 9/3 and asked them why they moved $3000 from my checking account into my Brokerage account. The representative reviewed my accounts, and could not explain the transaction. The money was inexplicably moved from my checking on 9/1 and has been sitting in the Brokerage account for 3 days for no reason.
The rep immediately moved the money from the Brokerage account back to checking. I checked online and the $3000 disappeared from my Brokerage, but I checked my Wachovia checking account and the money was not there. He assured me that the money would be in my checking account later that day.
I later called Wachovia. After being on hold for more than 20 mins, the representative confirmed that she did not see any money posted, and that once the money is posted, it will take a few days for the money to be available.
So they took $3000 out of my main checking account that I use to pay bills, without my authorization or explanation. I'm going through all of this because they wanted to make a few bucks of interest off of my money.
Once the money is back in my account. I am closing both my Wells and Wahovia accounts.
Between all of my accounts (checking, savings, CD, Brokerage), they've lost over 45K of business from me. Once I have the time to refinance, I will take my mortgage loan to another company as well.