Kenmore Complaint - Kenmore Dishwasher Nightmare
This dishwasher seemed good at first... quiet, reliable. Then we started noticing it wasn't cleaning too well, even when we adjusted our loading technique. Then the touchbuttons on the display began peeling... clearly a manufacturer's defect. Because of our extended service contract, the company replaced it, but we were told if it happens again, we must pay. Next, the dishwasher stopped draining. A serviceman came and told us he pulled a cherry pit from the drain, and the problem was solved. We ran a load of dishes and it still did not drain. I phoned for service and the representative offered me an appointment a week away. I said that was not acceptable, given that we'd already had to wait for the first repair of this problem. She offered me an appointment a few days off... today. When I called to check on the appointment, I was told it was NOT today, but next Saturday, and that's the best they can do. I sat on hold waiting to talk with a supervisor, and then was cut off. After having been a loyal customer for decades, I will never deal with Kenmore or Sears again.