Best Buy Complaint - Geek Squad
GLENDORA, CALIFORNIA -- I tried to get a 2 year protection plan from Best Buy Geek Squad for my computer. Sorry to say the young woman on the other end was very slow to answer questions and really did not know that if you have a large appliance ot t.v. that they do make house calls...well it was on brocure, which she should have had in front of her, at least! She quoted me $179.99 for two year which on my info it was $99.99,when I told her, she was flustered and did not know what to do...I asked her if the access code would help...she was not sure...then she managed to look it up and finally told me that price was correct! After many stops and fumbles she finally had the info...luckily I did feel I needed to confirm that this was for two years..."oh! its for one year for $59.99!" OMG! Then she told me in order to change to the two year plan which is all we discussed she would have to tell her supervisor and they would call me!
Are you kidding! I told her to just cancel! Then I saw the reviews! Lucky me, I did not sign on! Do they ever read these reviews or even care??
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