Delta Airlines Informative - No problems
MINNESOTA -- I refuse to give them a compliment so this is more for informational purposes.
I recently (Aug 26th) flew on Delta from Bangkok back to the midwest. I had to take 3 flights to get to my destination and the 2 that mattered, Bangkok to Tokyo then Tokyo to Minneapolis, were both full. I had an aisle reserved on the first leg but the 2nd leg I could only reserve a middle.
So when I checked in I asked to be moved to an aisle or window on the trans-pacific flight. I expected nothing and I got exactly that so my expectations were met. No seat to move to. I figured I'd try in Tokyo at the gate.
The first flight was uneventful and we landed on-time or early. I cleared security again (must do that for all arrivals in Japan going on to another international destination) and went to the self-serve kiosk located next to their transit desk near gate 24 or so. Nice little un-hidden secret, these machines. While people waited in line to change seats or whatever, I walked over to a bank of 3 or 4 completely wide-open machines to do what I needed. Looking at the seat map, there was nothing to move to. I kept checking and re-checking every couple minutes. It finally paid off and it showed a middle seat in an exit row had opened up. I changed from my regular middle and thought all was well.
Upon boarding, the seat was NOT an exit but was one row behind the exit row. Their seat map lied to me. For those that may want to throw blame at me for not looking closely and thinking I read the screen wrong, this is what I did as my job for many years before I said sayonara. So I know how to read the machines. It clearly said my seat was an exit and even printed it on the boarding pass.
Well, I didn't plan on getting an aisle or window when I had woke up that morning so again, my expectations were met. The 10 or 11 hour flight had some good tail winds and we arrived about 20 minutes or so early.
Last flight from Minneapolis was just a quick commuter with no drama either.
From the first door closing to the last door opening was exactly a 24 hour journey with no issues to speak of. If push came to shove and there was no other airline to choose, I'd buy a ticket on them again before I drove.