OPEX Communications Complaint - Can't Cancel - Long Distance Service
707 WILSHIRE BLVD. 12TH FLOOR, LOS ANGELES, CALIFORNIA -- I decided to look for a new long distance carrier about six months ago. I looked online for something new and cheaper than AT&T. Opex Communications was rated 4.3 stars on phonedog.com. $0.74/month and $2.7cents/minute state to state. This was perfect for us, but come to find out after I had set up our account, we couldn't use it. When I would try to dial long distance a voice would come on the phone and say that I had dialed an incorrect code and nothing.... So I called the customer service hotline and the phone would just ring and ring. Finally after I had tried for weeks a girl answered that barely spoke any English. She gave me a phone number to call so they could look into the problem. I hung up and called the number she gave my and it just went to a recording with no message machine. My service was never fixed and nobody ever called to ask me any questions. Finally I was tired of waiting around and called customer service hotline again and got ahold of a very nice man that cancelled my account and told me that I didn't have o pay the remaining balance since I never got to use the service. I thought that would be the end of my problems, but I just got another bill in the mail on 8/25/10 and I cancelled my account over a month ago.... The compang has been a nightmare!