Value City Furniture Complaint - I wish I had read reviews before I purchased furniture
MANSFIELD, OHIO -- I bought over $3,000.00 worth of furniture in Nov. 2009 and by Feb. 2010 I was seeing a default in one of the cushions. So I called VCF and told them about it and they sent a serviceman out to look at it, He said that it was a defect from the factory and he would order a new one. I waited 4 weeks for delivery like they had promised and I called and they said it usually took 6 to 8 weeks, so I waited 8 weeks and called again and was told it was at a factory in Cleveland or Columbus and it should be here in about a week so I waited a week and called again and was told it was here and they would deliver in a few days. When they came to repair it the guy said " this is not going to fit, your cushion is attached" This is the same guy who came out originally. I was told by their very unprofessional service manager that it could not be replaced because it was a discontinued model and I could have 100.00 dollars off or I could have the sectional replaced. I went to the store to pick out another sofa and was told I had to pay an additional 400.00 for a new warranty and delivery fee again so I took the 100.00 off. Now that I'm coming close to having it paid off, they have added additional hidden charges that add up to almost 500.00 more than I thought. I will never ever buy anything from them again and I will tell everybody I know how I was treated. I'm not finished with them yet, I'm going to call the better business bureau tomorrow. There too many other places to buy furniture to have to put up with crap like this! Their stuff is of very poor quality and their service is even worse!