Economy Car Rental Costa Rica Complaint - DO NOT RENT from Economy Car Rental Costa Rica
SAN JOSE COSTA RICA AIRPORT LOCATION -- We recently rented a car from Economy Car Rental in Costa Rica SJO airport location and had a terrible experience. The first car given to us broke down and we had to wait 4 hours for a replacement. They ended up charging us for fuel on the broken down rental car saying that we returned it without the fuel they gave it to us with...even through their rental car broke down and was not driveable!
We walked around the second car and had the tow truck driver circle all the scratches we saw - upon returning the car, they argued with us and wanted to charge us for the scratches that were already marked and circled on the form that had already been there!
We also got a letter in the mail 6 weeks after our rental was returned with pictures taken of a huge scratch on the front bumper that was NOT there when we returned the vehicle. They make you sign all this paperwork when first renting you car with your full credit car number and check to make sure the signatures match and after you return the car, they go back and fill in the damages. It is a SCAM and we have hired a lawyer. The second rental car was returned with NO scratches.
Terrible and rude customer service who keep trying to get you to sign a document so that they can handle damages with your credit card company - even though there are not any to report! We will never rent from Economy Rental Car again.