Bob's Pharmacy Manteca California Complaint - Where has the importance of the Customer gone?
MANTECA, CALIFORNIA -- I went into Bobs pharmacy in Manteca with a migraine and used my cell in the store ( speaking quietly). A woman employee ( tall with long dark blonde hair) pointed out the "no cell" sign so I immediately went outside. First off I normally do that anyway. I have always been the type that will go into a doctors office and even if a sign isn't posted, I still step outside. Even if others are chatting away on their phones, I have still always stepped out. Today was different for me. My children are sick, a friend dying and a close relative that moment having open heart surgery. Having a migraine, I am not thinking well. When finished with the call I went back inside to wait for my medications. In a few minutes my cell either rang or I might have dialed about my cousin's progress in her open heart surgery. I don't recall. My aching head did not remind me to exist the pharmacy, and before I could think to do so, Brian Cole's employee came forward and in front of staff and customers literally shouted " Did I not tell you just 3 minutes ago not to use a cell !? " I was mortified to be adressed that way and quickly left the pharmacy. A simple raise of her hand to her head would have alarmed me to my sin and I would have dashed out embarrasssed. To add insult to injury I noticed this employee was feverishly talking of my "crime" to the staff behind the counter, in full view of me and anyone else in the store. I noted a couple members of the staff starring at me. I was appalled. I can not imagine degrading another adult like, especially so in public view. I would not have spoken that way to a child in public. Simply pointbf once more to the sign would have been kind and considerate for a well behaved customer of 15 years. A woman shocked to hear of the attack, planned to write an article in the Examiner on the subject of "customer service". She called Brian Cole to ask his side and he told the reporter that I was told FIVE times to not use my phone. To be fair perhaps Brian's employee lied to him as the statement he made was not the truth. My phone records would prove that during the time period there I was on the phone TWO times. I worry that a senior with short term memory loss or a health issue that causes forgetfullness may likewise be publicly humiliated in this pharmacy. Someone as myself with emergencies filling the mind and a migraine was at risk of such degradation. I will never go back.