Ashley Furniture Complaint - Ashley Bedroom Suite
Recently purchased entire bedroom suite (6 pieces) plus additional nightstand and high dresser in what I was told is a "new line" of furniture. Entire set was white. Upon delivery, started noticing the flaws in workmanship. Paint was missing. If you sat on the floor, and looked up, the underneath of the woodwork was without paint. Numerous smudges, one pink smudge on the front side of the dresser, numerous black smudges with no paint. One lower cross panel of the dresser had dried paint drippings all the way across, and the panel above, although wood, had dented defects in the wood painted over. Headboard looked "whitewashed" in spots, rather than painted white. Dresser mirror was warped, and looking into it, you would have thought you were standing in front of a Carnival glass. Woodwork framing mirror had a hairline crack, as did the back bracing for the same. Tall standing chest had an eight inch crack in the wood. Immediately called Becks Furniture locally and explained that for $2700, this was not acceptable or at all quality. Was told some damage happens when shipped from "overseas." Perhaps that might account for some of the dings and smudges, but overall, this furniture should never have passed any type of quality control and I was appalled at the workmanship of what was supposed to be "brand new, QUALITY furniture." The technician who was supposed to come see my problem today canceled at the last minute. A half hour later, my granddaughter pointed out another eight inch wood crack in the one piece of furniture I thought was salvagable. I returned to the dealer, said to "PICK IT UP AND TAKE IT BACK." I picked out a new set of furniture from a different manufacturer. I do not know much about furniture, but this particular set which cost me $2700, I could have done better at the local flea market. SHODDY, SHODDY WORKMANSHIP and it was unpackaged before delivered, but if "OVERSEAS SHIPPING" is an issue, it is a major issue because the furniture is blemished to pieces by the time it gets to the U.S. Spending more money to get quality does not seem to hold true anymore. Would not recommend any furniture from this manufacturer to anyone.
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